Refund policy

Returns Policy

Effective from launch. Applies to all orders placed on zunga.mx.

Wrong size? Start here
Every product page includes a "How to measure" guide and exact product dimensions to help you find the right fit before ordering. We recommend using both before you buy.

Size exchanges
If your sunga doesn't fit, contact us within 14 days of your confirmed delivery date. We cover the return shipping — we'll email you a prepaid FedEx label, just pack the item and drop it at any FedEx location within 7 days of receiving the label. Once we receive the item with both hygiene seals intact, we'll dispatch your replacement size. If your size is unavailable, store credit will be issued for the item value.

1-hour cancellation window
Changed your mind immediately after ordering? You have 1 hour from the time of purchase to cancel for a full refund. After that, your order enters fulfilment and cannot be cancelled.

Hygiene conditions
Each Zunga sunga ships with two hygiene seals: an exterior hang tag and an interior adhesive liner. By removing the hang tag, you accept the conditions of sale. No exchanges or returns will be accepted if either seal has been removed or altered.

Returns and refunds
If your item arrives damaged, defective, with a manufacturing fault, or significantly different from its product page description, you may request a return within 30 days of your confirmed delivery date. Returns are not accepted for change of mind, colour perception differences between screens and real life, or fit issues — fit issues are covered under the size exchange policy above. Refunds are reviewed on a case-by-case basis at our discretion. Where approved, a refund will be issued to the original payment method for the item value, excluding shipping.

OXXO payments
Refunds on orders paid via OXXO will be issued as store credit, as cash refunds cannot be processed back to OXXO payments.

Outside the window
Requests made after the applicable timeframe — 14 days for exchanges, 30 days for returns — will not be accepted, no exceptions.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Contact
To request an exchange or return, email apoyo@zunga.mx with your order number and reason for the request.